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DTSTART;TZID=America/Los_Angeles:20210930T200000
DTEND;TZID=America/Los_Angeles:20210930T220000
DTSTAMP:20260406T154810
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SUMMARY:Civility & Communication in a Hybrid World
DESCRIPTION:SUMMARY\nAs we approach a hybrid workplace\, this is a good time to pause and reflect on civility and communication.\nAll too often\, we jump to conclusions and communicate with others based on judgments and assumptions\, which result in misperceptions\, misunderstandings\, and conflict.\n \nExample:\nAttorney (in the office) calls Paralegal (remote) to discuss an important project. S/he was in the bathroom and calls back 10 minutes later. Attorney’s initial reaction is swift:\n \n“I told you this remote work arrangement wouldn’t work! You must be physically in the office from now on so I can reach you at a moment’s notice!”\n \nParalegal is embarrassed to tell the attorney the reason why they missed the call. Attorney assumes they were running a personal errand.\n \nNow Paralegal is considering whether to quit because mandatory in-person work is a deal breaker.\nTempers flare\, and their business relationship is at risk.\n \nIn this session\, we explore how to reframe your mindset to listen\, observe\, and communicate civilly and effectively.\n \nLEARNING OUTCOMES\n\n\n\n#civility#communication#empathy#SFPA  \n\n\n\n\nWhat civility and ethics guidelines apply to lawyers\, paralegals\, and court reporters\n\n\nHow to make observations without judgment and requests instead of demands\n\n\nMinimize stress\, frustration\, and disappointment through clear communication\n\n\nOwn your story to speak up for yourself and your needs while maintaining civility\n\n\nHow to not take things personally or make assumptions\, and always do your best
URL:https://anafatimacosta.com/event/civility-communication-in-a-hybrid-world/
LOCATION:Online
CATEGORIES:Speaker
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DTSTART;TZID=America/Los_Angeles:20210915T100000
DTEND;TZID=America/Los_Angeles:20210915T133000
DTSTAMP:20260406T154810
CREATED:20210811T170947Z
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SUMMARY:Bar Association of San Francisco
DESCRIPTION:9/15/2021 Bar Association of San Francisco presentation with Joanna Storey\, Esq.  \n\nCivility and Communication in a Hybrid World\n\n\nExcited to co-present a webinar on September 15 at 12:00 p.m. PDT with attorney Joanna Storey: “Civility and Communication in a Hybrid World\,” hosted by The Bar Association of San Francisco’s Paralegal Section.\n\n\n\nSummary\n\n\nAs we approach a hybrid workplace\, this is a good time to pause and reflect on civility and communication. All too often we jump to conclusions and communicate with others based on assumptions\, which result in misperceptions\, misunderstandings\, and conflict.\n\n\nAt the beginning of a deposition\, examining counsel on Zoom may make a facial expression that suggests anger about the answer the witness just gave. Defending counsel may respond with an accusation that examining counsel is threatening the witness. In reality\, examining counsel’s facial expression was a reaction to a sharp abdominal pain from having recent surgery\, which is why they are appearing through Zoom. But they do not want to appear weak\, so they deny the facial expression was made\, and the dispute escalates. The court reporter and witness are caught in the middle.\n\n\nIn this session\, we explore how to reframe your mind to listen\, observe\, and communicate civilly and effectively.\n\n\nTopics\n\n\n What civility and ethics guidelines apply to lawyers\, paralegals\, and court reporters\n\n\n How to use civility as a sword and shield\n\n\n Minimizing stress\, frustration\, and disappointment through clear communication\n\n\n How to make observations instead of judgments\n\n\n Law firm and management’s role in the supervision of lawyers and staff\n\n\n How to be a strong advocate for your client and yourself\, while maintaining civility\n\n\nJoin our conversation to learn some practical tips for effective communication between lawyers\, paralegals\, staff\, court reporters\, and others and share your voice.\n\n\nDate: Wednesday\, September 15\, 2021\n\n\nProgram: 12:00 – 1:15 p.m. Pacific Time\n\n\nMCLE: 1 Hour
URL:https://anafatimacosta.com/event/bar-association-of-san-francisco/
CATEGORIES:Speaker
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DTSTART;TZID=America/Los_Angeles:20210911T124500
DTEND;TZID=America/Los_Angeles:20210911T141500
DTSTAMP:20260406T154810
CREATED:20210910T125233Z
LAST-MODIFIED:20210910T152347Z
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SUMMARY:Washington Court Reporters Association Fall 2021 Seminar
DESCRIPTION:Ana will speak at 12:45 to 2:15 \nIt is an honor to be one of five speakers at the Washington Court Reporters Association’s Fall 2021 Virtual Conference! \nDate: Saturday\, September 11\, 2021\nProgram: 9:00 a.m. to 5:00 p.m. PDT \nAGENDA \n9:00 WCRA President’s Welcome\nPhyllis Lykken\, CCR\, RPR\, FAPR \n9:00-10:30\nRebecca Klein & Keith Scott\nTALLsmall Productions\, LLC. \n10:30-10:45 Break & Prizes \n10:45-11:45\nCOLD: The Investigation of the Death of Susan Powell\nDave Cawley\, KSL Investigative Journalist \n11:45-12:45\nLunch & WCRA Business Meeting\, including Installation of New Officers \n12:45-2:15\nOwn Your Authority to Speak Up for the Record & Your Needs\nAna Fatima Costa\, Costa Coaching & Consulting \n2:15-2:30 Break & Prizes \n2:30-4:00\nWhen It’s Time to Raise Your Rates for Your Services— Three Strategies to Negotiating Your Rates\nCassandra Caldarella\, CSR\, CoverCrow\, Inc. \n4:00-5:00\nZoom Social Hour & Prizes \nPlease join us this Saturday\, September 11\, 2021\, for some fun and networking with fellow reporters after the seminar. \n#WCRA2021 #SpeakUp #StrongerTogether
URL:https://anafatimacosta.com/event/wcra/
CATEGORIES:Speaker
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DTSTART;TZID=America/Los_Angeles:20210729T083000
DTEND;TZID=America/Los_Angeles:20210801T213000
DTSTAMP:20260406T154810
CREATED:20210730T005954Z
LAST-MODIFIED:20211011T012211Z
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SUMMARY:2021 NCRA Conference and Expo
DESCRIPTION:Own Your Story to Speak Up for the Record and Your Needs\nOn stage: Ana Fatima Costa \nSunday @ 8:30 AM \n2021 NCRA Conference and Expo\nJuly 29 through Aug. 1 at the Planet Hollywood Resort & Casino in Las Vegas\, Nevada
URL:https://anafatimacosta.com/event/speaking-at-event-in-nevada/
CATEGORIES:Speaker
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