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DTSTART;TZID=America/Los_Angeles:20210930T200000
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DTSTAMP:20260501T004708
CREATED:20210929T080745Z
LAST-MODIFIED:20210929T082549Z
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SUMMARY:Civility & Communication in a Hybrid World
DESCRIPTION:SUMMARY\nAs we approach a hybrid workplace\, this is a good time to pause and reflect on civility and communication.\nAll too often\, we jump to conclusions and communicate with others based on judgments and assumptions\, which result in misperceptions\, misunderstandings\, and conflict.\n \nExample:\nAttorney (in the office) calls Paralegal (remote) to discuss an important project. S/he was in the bathroom and calls back 10 minutes later. Attorney’s initial reaction is swift:\n \n“I told you this remote work arrangement wouldn’t work! You must be physically in the office from now on so I can reach you at a moment’s notice!”\n \nParalegal is embarrassed to tell the attorney the reason why they missed the call. Attorney assumes they were running a personal errand.\n \nNow Paralegal is considering whether to quit because mandatory in-person work is a deal breaker.\nTempers flare\, and their business relationship is at risk.\n \nIn this session\, we explore how to reframe your mindset to listen\, observe\, and communicate civilly and effectively.\n \nLEARNING OUTCOMES\n\n\n\n#civility#communication#empathy#SFPA  \n\n\n\n\nWhat civility and ethics guidelines apply to lawyers\, paralegals\, and court reporters\n\n\nHow to make observations without judgment and requests instead of demands\n\n\nMinimize stress\, frustration\, and disappointment through clear communication\n\n\nOwn your story to speak up for yourself and your needs while maintaining civility\n\n\nHow to not take things personally or make assumptions\, and always do your best
URL:https://anafatimacosta.com/event/civility-communication-in-a-hybrid-world/
LOCATION:Online
CATEGORIES:Speaker
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